Citadon Home   Contact Us
      

Support
Overview
Citadon BPD Support :
System Requirements
Release Notes
FAQs
Third Party Downloads
Product Support :
Citadon CW
Citadon BPD


 
Frequently Asked Questions


General

Is Citadon Business Process Designer a new product?

How does Citadon BPD relate to Citadon CW?

Who would use the Citadon Business Process Designer?

How can I access the power of Citadon BPD?

How can Citadon BPD benefit Six Sigma or ISO 9000 initiatives?

Can I modify a BPT after I've started using it in Citadon CW?

Do I have to make my own templates or are there ready-to-use Standard Business Process Templates?

How long will it take to design a business process template that to use in Citadon CW?

Do you have to purchase Citadon CW in order to use the Citadon Business Process Designer?

What computer or IT skills are required to use the Citadon BPD?

What are the System Requirements for Citadon BPD?

What training does Citadon provide for the Citadon BPD?


Is Citadon Business Process Designer a new product?
Yes, Citadon Business Process Designer (Citadon BPD) is a new product that provides an intuitive approach for designing business process forms, creating workflows, defining data elements, and generating attachment grids that can be uploaded and used within a Citadon CW collaborative workspace.

« Back

How does Citadon BPD relate to Citadon CW?
Citadon BPD and Citadon CW are separate products, but they are related to each other in the following way: Citadon BPD is used to design new Business Process Templates (BPTs) or edit/customize existing Citadon CW BPTs, which are then uploaded into Citadon CW for use in collaborative workspaces.

« Back

Who would use the Citadon Business Process Designer?
Citadon Business Process Designer is ideal for a variety of business users, such as:

« Back

How can I access the power of Citadon BPD?
There are two ways:

Please contact a Citadon Sales Executive for more information on how you can begin benefiting from the use of Citadon BPD.

« Back

How can Citadon BPD benefit Six Sigma or ISO 9000 initiatives?
Citadon CW's proven audit trail technology provides the back up history to comply with either Six Sigma or ISO 9000 monitoring and reporting requirements. The Citadon BPD, combined with Citadon CW, provides customers with a method for modeling, optimizing, and standardizing current enterprise or regulatory business processes in order to reduce or eliminate inherent project and organizational inefficiencies and costs.

Using business process modeling techniques in association with Citadon BPD enables companies to achieve and maintain Six Sigma or ISO 9000 certification.

« Back

Can I modify a BPT after I've started using it in Citadon CW?
Yes. You can modify a BPT at anytime by using the designer tool and then importing it as a revision to the existing BPT in Citadon CW. The numbering sequence for the revised BPT will start where the old BPT version left off, so that you can maintain a traceable history of the business process.

« Back

Do I have to make my own templates or are there ready-to-use Standard Business Process Templates?
Using industry best practices as a baseline, Citadon has developed a flexible library of business process templates that allow customers to customize their processes quickly and easily, according to their individual business needs or to adhere to Six Sigma guidelines or ISO 9000 standards.

« Back

How long will it take to design a business process template that to use in Citadon CW?
The time to design a business process can be measured in hours; however, this will depend largely on the complexity of the process. The Citadon Professional Services and Consulting team will work with you to understand your business needs and assess the complexity required to design and implement a business process template.

« Back

Do you have to purchase Citadon CW in order to use the Citadon Business Process Designer?
The Citadon Business Process Designer is a stand-alone product and does not require the purchase of the Citadon CW application for use. Yet, Citadon BPD itself will only provide offline form and workflow design capabilities. To utilize the Business Process Templates created with the Citadon BPD requires a Citadon CW account with the necessary permissions to import Business Process Templates.

« Back

What computer or IT skills are required to use the Citadon BPD?
Citadon BPD provides a graphical user-friendly interface to model a business process and design associated forms without requiring any programming, scripting skills, or IT/Database knowledge. The Citadon Business Process Designer is intended for use by analysts, business process designers, or Citadon CW Business Process Administrators who do not have any IT expertise

Although Citadon highly recommends that business processes be sketched out, discussed, and reviewed by all affected parties before entering them into the application, the only software skills needed before using Citadon BPD is the ability to drag-and-drop objects into the design area.

« Back

What are the System Requirements for Citadon BPD?
Please refer to the System Requirements page for more information.

« Back

What training does Citadon provide for the Citadon BPD?
Citadon provides a Getting Started class that is delivered via the Web and lasts no longer than 1 hour. Please contact a Citadon Sales Executive for more information.

« Back





 

Product Login

Citadon CW


Additional Support Info

Search Solutions

Customer Center Login (Admins Only)

Submit Support Request